1. Once the order is confirmed, we will not accept any return or request of return refund and revise order.
2. If you have any problems with the products' quality, please contact us with the order number, product code, a photo of the defective part of the product/ faulty product (either one) and quantity within 7 days from the date of receipt. We will follow up as soon as possible. After both parties discuss and we agree, we will immediately arrange to replace a new one of the same product.
3. Any request of exchange, return or refund after 7 days from the date of receipt will be declined.
4. All exchange requests are limited to regular-priced items and do not apply to all promotions or special offers.
5. Please keep the products and packaging in good condition and has all its labels on it. Any used cannot be returned or refunded.
6. Only one time exchange or return service per order will be offered. Any replacement items are limited to the same model, color and size.
7. Photos are for reference only. Product color may vary due to photographic lighting sources or your monitor settings. Pattern placement on the final product may slightly vary due to random cut of the fabric. The actual product shall govern.
8. In some special circumstances, there turned products or the ordered products may be out of stock. In this case, we will contact customer and replace another products of the same price by mutual consent. If not, we will refund the full payment according to the purchase method when order.
9. Clearance's items that explicitly state that return or exchnage is not allowed. All clearance products may have minor defects such as slight damage in packing, rusty, or slightly with mold due to humidity environments. However, they are absolutely fine to use.
10. In case of any disputes, Tat Shing Electrical & Trading Co., Ltd. reserves the right of final decision.
11. Tat Shing Electrical & Trading Co., Ltd. reserves the right to change the above terms and conditions without prior notice.
